Two-factor authentication

Two-factor authentication (2FA) adds a second verification step when you sign in. Even if someone learns your password, they can't access your account without the code from your authenticator app.

How 2FA works in Genuics

Genuics uses TOTP (Time-Based One-Time Password) for two-factor authentication. After entering your password, you're prompted for a 6-digit code that changes every 30 seconds. You generate this code using an authenticator app on your phone.

Compatible authenticator apps include:

• Google Authenticator (Android, iOS)
• Authy (Android, iOS, Desktop)
• 1Password (all platforms)
• Microsoft Authenticator (Android, iOS)

Any app that supports TOTP will work.

Enabling 2FA

1. Go to your Profile page by clicking your avatar in the bottom-left corner of the sidebar.
2. Scroll to the Two-Factor Authentication section.
3. Click Enable 2FA.
4. A QR code appears on screen. Open your authenticator app and scan the QR code. This adds Genuics to your app's list of accounts.
5. Your authenticator app now displays a 6-digit code. Enter this code in the verification field in Genuics to confirm the setup.
6. Click Verify and Enable.

After verification, 2FA is active on your account. The next time you sign in, you'll be asked for both your password and a code from your authenticator app.

Backup codes

When you enable 2FA, Genuics generates a set of backup codes. These are one-time-use codes that let you sign in if you lose access to your authenticator app - for example, if your phone is lost, broken, or reset.

Each backup code can only be used once. When you use one, it's consumed and can't be reused. If you're running low on unused backup codes, you can generate a new set from the 2FA settings (this invalidates all previous codes).

Signing in with 2FA

Once 2FA is enabled, your sign-in flow has an extra step:

1. Enter your email and password as usual.
2. Genuics prompts you for a verification code.
3. Open your authenticator app and find the Genuics entry.
4. Enter the current 6-digit code.
5. Click Verify to complete sign-in.

If you don't have your authenticator app available, click Use a backup code and enter one of your saved backup codes instead.

Disabling 2FA

If you need to turn off 2FA - for example, when switching authenticator apps - you can disable it from your profile.

1. Go to your Profile page.
2. Scroll to the Two-Factor Authentication section.
3. Click Disable 2FA.
4. Enter a current verification code from your authenticator app to confirm.
5. Click Confirm. 2FA is removed from your account.

Organization-level 2FA enforcement

Your organization's admin can require all members to use 2FA. When this policy is active:

• Users who haven't set up 2FA are prompted to do so the next time they sign in. They can't skip this step.
• Users who already have 2FA enabled are not affected - they continue signing in as usual.
• Users cannot disable 2FA while the organization-level requirement is active.

If your admin has enforced 2FA and you're having trouble setting it up, contact them for help. They can see your 2FA status from the User Management page.

Troubleshooting

My codes aren't working

TOTP codes are time-based, so they depend on your device's clock being accurate. If your codes are rejected:

• Make sure your phone's date and time are set to automatic
• Try waiting for the next code (they rotate every 30 seconds)
• If the problem persists, your authenticator app's time sync may be off - most apps have a "sync time" option in settings

I lost my authenticator app

Use one of your backup codes to sign in. Once signed in, go to your Profile, disable 2FA, and set it up again with your new device or app.

I lost both my app and my backup codes

Contact your organization's admin. They can verify your identity and reset your 2FA from the User Management page, which lets you set it up again from scratch.

Next steps

For more security settings - password resets, SSO, and organization security policies - see Password and security. Admins can learn about enforcing 2FA in Organization settings.